Software Support Specialist

📋 Description

• Primarily communicate on the phone with clients to understand questions and register incidents in CRM.
• Manage a small amount of email cases daily and call customers to resolve.
• Classify incidents by severity and priority.
• Use Knowledge Base, manuals, or other references to resolve incidents.
• Investigate and resolve incidents with no known solution.
• Collaborate with teammates to resolve incidents and update knowledge base.

🎯 Requirements

• Bachelor’s degree in Business Applications, Computer Science, or a related field is desired.
• Computer/IT Certification a plus (or equivalent years of work experience).
• At least 2 years of product support experience, preferably in a support analyst or technical support position.
• Excellent interpersonal communication skills, both verbal and written, and ability to remain calm and professional.
• Excellent phone skills with active listening and effective questioning techniques.
• Experience utilizing CRM systems.

🎁 Benefits

• Generous health coverage for you and family.
• 401(k) match after 60 days, 100% vesting after 1 year.
• Employer contributions to HSA and an HRA to offset deductible.
• Flexible vacation policy; take what you need.
• Be More rewards and recognition program.
• Volunteer Time Off and community service events.