Software Support Specialist

📋 Description

• Interact with clients by phone to log incidents in the CRM.
• Respond to emails and call customers to resolve issues.
• Classify incidents by severity and priority.
• Use Knowledge Base and manuals to resolve incidents.
• Investigate and resolve incidents with no known solution.
• Collaborate with teammates to resolve incidents.

🎯 Requirements

• At least 2 years in product or technical support.
• Computer/IT certification a plus.
• Excellent verbal and written communication.
• Strong phone skills and active listening.
• Experience with CRM systems (Salesforce preferred).
• Authorized to work in the United States full-time.

🎁 Benefits

• Generous health coverage for you and your family.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to offset your deductible.
• Flexible vacation – take what you need.
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers.
• Pay range: $40,000 – $60,000 USD.