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datadog docker linux sql nosql📋 Description
- Triage and resolve alerts from monitoring systems on the cloud platform.
- Collaborate with engineers to troubleshoot, escalate, and resolve complex issues.
- Provide direct technical support to customers as needed.
- Improve system health by identifying alert trends and enhancing monitoring.
- Diagnose root causes and solve complex problems through hands-on troubleshooting.
🎯 Requirements
- Bachelor's degree or equivalent work experience in a technical field.
- Hands-on, technical background with strong troubleshooting skills.
- Foundational knowledge of networking (TCP/IP, DNS, HTTP, routing).
- Familiarity with monitoring tools (Datadog, Grafana, Prometheus).
- Experience in a procedural environment, such as Helpdesk or 1st Line Support.
- Comfortable with the Linux command line.
🎁 Benefits
- Onboarding training with department-specific skills.
- Continuous learning through mentorship and Appian University.
- Growth opportunities including leadership programs and tuition reimbursement.
- Community and affinity groups for networking.
- Benefits vary by country; details provided by Talent Acquisition.
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