Related skills
salesforce windows jira macos microsoft office📋 Description
- Provide excellent customer support to first responders and public safety staff.
- Handle requests via email, phone, and chat.
- Maintain SLA response times and quality.
- Troubleshoot and reproduce software issues.
- Escalate issues to engineering and project management teams.
- Assist in testing new features and expand product knowledge.
🎯 Requirements
- 2+ years of professional software support experience.
- Strong written and verbal communication skills.
- Working knowledge of Windows and MacOS.
- Experience with issue tracking systems such as Salesforce or Jira.
- Proficiency with Microsoft Office and Microsoft Teams.
- Ability to work independently with minimal oversight.
🎁 Benefits
- Schedule: Mon-Fri 9am-6pm ET; occasional weekends.
- Remote role in approved regions (Canada, UK, 36 US states).
- Growth opportunities and cross-team collaboration.
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