Software Support Analyst

📋 Description

• Provide timely and professional support via email, chat, phone, and ticketing systems.
• Troubleshoot product, account, and workflow issues for customers and internal users.
• Document customer interactions, troubleshooting steps, and resolutions.
• Escalate unresolved or complex issues to senior team members.
• Manage ticket queues and ensure timely follow-up and resolution.
• Maintain quality and customer service standards across all work.

🎯 Requirements

• 1+ years in customer or technical support or SaaS roles.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning new tools and processes quickly.
• Strong customer service mindset with attention to detail.
• Professional, reliable, coachable, and team-oriented.

🎁 Benefits

• Remote-first work environment.
• Generous medical, dental, and vision insurance coverage.
• Company-paid life and disability insurance.
• 401(k) retirement plan available.
• Paid parental leave.
• Flexible vacation policy – take the time you need when you need it.