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erp hris knowledge base enterprise applications ticketing📋 Description
- Serve as first-line support for enterprise system issues.
- Monitor and respond to support tickets with timely triage.
- Troubleshoot user issues and system errors.
- Document solutions and maintain knowledge base articles.
- Assist with system configurations, user setup, and testing.
- Collaborate with Software Engineers, Product Managers, and Solution Architects.
🎯 Requirements
- Bachelor's degree in Business, Information Systems, CS, or related field.
- 1-2 years of experience in business systems or software support.
- Basic understanding of ERP, MES, HRIS, and related systems.
- Strong problem-solving and communication skills.
- Customer service oriented.
- Ability to work independently and manage multiple priorities.
🎁 Benefits
- Competitive salary and equity.
- Generous PTO and sick leave.
- Parental leave.
- Annual learning and development stipend.
- Comprehensive benefits package.
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