Software Support Analyst

📋 Description

• Provide timely support via email, chat, phone, and ticketing.
• Troubleshoot product, account, and workflow issues for customers.
• Document interactions, steps, and resolutions.
• Escalate complex issues to senior team members.
• Manage ticket queues and follow-up for timely resolution.
• Support multiple products and channels per business priorities.

🎯 Requirements

• 1+ years in customer or technical support or SaaS support.
• Strong written and verbal communication skills.
• Able to manage multiple priorities in a fast-paced env.
• Quick to learn new tools, systems, processes.
• Customer-focused with attention to detail and problem-solving.
• Portuguese and English for multichannel comms.

🎁 Benefits

• State-of-the-art technology with an international team.
• Healthcare and home office allowance.
• Hybrid or remote working model.
• Internal career path opportunities.
• Learning and development opportunities.