Related skills
customer success sql onboarding lightning_bolt📋 Description
- Develop and maintain product expertise and client workflows
- Onboard and train clients remotely or onsite; configure scheduling
- Provide ongoing client support and troubleshoot configuration issues
- Build trust and maximize client value and satisfaction
- Identify and share best practices to help clients meet goals
- Represent the voice of the client and collaborate with teams
🎯 Requirements
- 1+ years of software implementation experience
- Bonus: SQL experience or relational databases
- Ability to quickly learn the Lightning Bolt product
- Troubleshooting, analytical and problem-solving skills
- Strong interpersonal skills and relationship-building
- Juggle multiple tasks in high-pressure situations and drive change
- US-based; willing to participate in 24/7 on-call rotation
🎁 Benefits
- Remote first work environment
- Health, dental, vision, life and disability insurance from day one
- 401K with match and immediately vested
- 17 company holidays, 2 floating holidays plus competitive PTO
- Internal advancement opportunities
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