Software Engineering Team Manager - Help Experience

Added
1 day ago
Type
Full time
Salary
Salary not provided

Related skills

mentoring leadership automation web_applications

๐Ÿ“‹ Description

  • Lead the Dublin Help Experience engineering team and align with Product/Design partners.
  • Build new applications and add features, setting clear priorities with stakeholders.
  • Mentor engineers across seniorities and shape technical strategy.
  • Scale the support platform across new markets and products with cross-functional teams.
  • Collaborate with Product, Design, Data, and Customer Operations on the roadmap.

๐ŸŽฏ Requirements

  • 5+ years of industry experience shipping web applications across large codebases with many contributors.
  • 2+ years managing a Product engineering team of four or more engineers.
  • Ability to explain technical concepts to non-technical stakeholders via docs and presentations.
  • Strong technical foundations to navigate tradeoffs in product engineering decisions.
  • A manager who prioritizes an inclusive culture of psychological safety and technical rigor.

๐ŸŽ Benefits

  • Health insurance with 100% premiums covered for you and dependents.
  • Life and income protection.
  • Fertility and adoption benefits.
  • Headspace mindfulness app subscription.
  • Global Employee Assistance Program.
  • Pension benefits with employer match.
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