Design and build internal tools to empower User Ops at scale.
Build and maintain data pipelines and dashboards for ticket volume and support quality.
Optimize ticket routing and triage to route issues faster.
Develop AI-powered automations that deflect tickets and assist agents.
Build integrations across our tooling ecosystem (ticketing, payments, CRM, data warehouse).
Partner with Technical Support Engineers to ship solutions quickly.

🎯 Requirements

Experience building internal tools, developer platforms, or operations infrastructure.
Strong full-stack engineering skills—from database to UI.
Experience with data pipelines, ETL processes, and analytics tooling.
Familiarity with Cursor and AI-assisted development workflows.
Experience integrating with third-party platforms (ticketing systems, payment processors, CRMs).
Strong sense of ownership and a bias for action—you ship fast and iterate based on feedback.

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