Software Architect, Reliability Engineering

📋 Description

• Partner with senior technical leaders across Twilio to set and communicate the reliability strategy, translating business goals into measurable outcomes.
• Influence company-wide architectural decisions while balancing long-term vision with near-term and compliance needs.
• Lead the design, implementation, and operation of scalable solutions and paved roads that enable reliable, high-traffic services.
• Influence decisions to focus on availability, performance, resilience, and cost efficiency using Kubernetes, AWS, Terraform, and modern observability.
• Ensure integrity and quality across the service lifecycle; design fault-tolerant architectures, incident response, disaster recovery, and capacity/cost management.
• Collaborate with product and cross-functional teams to identify reliability risks and convert them into actionable designs, programs, and tooling.

🎯 Requirements

• 15+ years in Reliability/Software/DevOps focused on infra and backend systems.
• Strong experience driving strategic technical decisions and long-term vision.
• Deep understanding of Reliability in large SaaS organizations.
• Experience driving cross-org technical architecture outcomes.
• Knowledge of cloud architecture, DevOps, and microservices.
• Bachelor's or Master's in CS/Engineering or related field.

🎁 Benefits

• Equity plan eligibility and corporate bonus plan.
• Health care, 401(k) retirement, paid time off, sick time, and parental leave.
• Remote-first / distributed teams.