Technical Project Manager

Why Socure?

At Socure, we’re on a mission—to verify 100% of good identities in real time and eliminate identity fraud from the internet.

Using predictive analytics and advanced machine learning trained on billions of signals to power RiskOS™, Socure has created the most accurate identity verification and fraud prevention platform in the world. Trusted by thousands of leading organizations—from top banks and fintechs to government agencies—we solve real, high-impact problems at scale. Come join us!

At Socure, we are redefining identity verification and fraud prevention with RiskOS, our industry-leading orchestration platform. As a Technical Project Manager (TPM), you will be a key player in scaling the adoption of RiskOS by delivering seamless, timely, and high-quality implementations for our customers. This role is perfect for someone who thrives at the intersection of technical coordination, stakeholder communication, and repeatable delivery excellence.

Your Role

As a TPM at Socure, you’ll be responsible for:

1. Implementation Project Ownership
   Lead and manage technical implementation projects from kickoff to go-live, ensuring customer goals and Socure’s time-to-value (TTR) targets are met.

2. Triage & Issue Resolution
   Coordinate the resolution of install-based requests raised by Solutions Consultants (SCs), Support, Account Managers (AMs), and customers.

3. Upgrade & Migration Coordination
   Drive platform, model, and solution migrations in close partnership with product and engineering teams, ensuring alignment with new product releases and capabilities.
   

Key Responsibilities

Project Delivery & Execution

• Own end-to-end delivery for implementation and upgrade projects

• Define requirements, scope, and delivery milestones with customers and internal teams

• Build and maintain project plans, track timelines, and manage risk

• Coordinate QA, production readiness, and go-live support

Stakeholder & Client Management

• Act as the primary delivery contact for assigned customers

• Run weekly status calls, project checkpoints, and delivery retrospectives

• Escalate blockers proactively and communicate dependencies clearly

• Partner with Sales, Account Management, and Solutions to drive a cohesive customer experience

Technical Collaboration

• Translate business goals into technical requirements and implementation plans

• Work closely with engineers, product managers, and integration teams

• Support triage of technical issues and track resolution progress

• Ensure all work aligns with Socure’s platform architecture and best practices

Process Optimization

• Contribute to standardized delivery processes (kickoff templates, QA protocols, milestone frameworks)

• Improve onboarding workflows and post-go-live tracking

• Use project tools (Jira, Smartsheet, Google Suite) to keep execution organized and auditable

What You Bring

• 5-7 years of experience in technical project management, implementation, or delivery roles

• Strong knowledge of SaaS delivery processes and API-based integrations

• Comfort working across technical and non-technical stakeholders

• Familiarity with REST APIs, JSON, and reading technical documentation

• Experience with Jira, Smartsheet, Asana, or other project management platforms

• Excellent communication skills and a customer-first mindset

• Organized, detail-oriented, and calm under pressure

• Working knowledge of Agile/Scrum delivery methods

Why Join Socure Now

You’ll be joining at a pivotal time - Socure is migrating hundreds of customers to RiskOS and delivering new product capabilities across the fraud, compliance, and identity landscape. As a TPM, you’ll be instrumental in scaling this transformation and helping customers realize value faster, more consistently, and with greater confidence.

Socure is an equal opportunity employer and values diversity of all kinds at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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