Social Support Specialist

📋 Description

• Respond in real-time to inquiries on X and other social platforms.
• Own daily operations and strategy for Notion's social support.
• Escalate complex issues with internal teams to resolution.
• Assess opportunities to expand to new platforms.
• Oversee support for Notion Ambassadors and insights.
• Collect and share product feedback from social channels.
• Uphold Notion’s brand voice in every interaction.

🎯 Requirements

• 5+ years in customer support or social media roles, SaaS preferred.
• Exceptional writer with empathy for public online spaces.
• Experience managing conversations on X, Instagram, LinkedIn.
• Strong knowledge of social tools (e.g., Sprout Social).
• Proactive, organized, able to manage multiple priorities.
• Cross-functional collaboration with product, Eng, marketing.
• Enthusiastic about helping customers and solving problems.
• Experience with Notion or familiarity with the product.
• Community/ambassador program experience is a plus.

🎁 Benefits

• Anchor Days: in-office on Mon/Tue/Thu.
• Competitive compensation, equity, and benefits.
• Shape Notion's social support strategy and impact.
• Diverse, global team with accommodations available.