Deliver timely, on-brand social support across Facebook, Instagram, Twitter, Reddit, and LinkedIn.
Manage public and private customer inquiries; de-escalate issues for a positive experience.
Collaborate with Exec Escalations Team, Product Managers, and Corporate Communications.
Use Sprinklr and Social Media Native tools to track and resolve concerns.
Identify trends and insights from customer interactions to drive process and tool improvements.

🎯 Requirements

Mastery of voice and tone; communicate clearly across channels.
Resolve routine and high-visibility customer issues effectively.
Maintain quality and efficiency; learn Coinbase processes and tools.
Collaborate cross-functionally with Exec Escalations and Corporate Communications.
Use generative AI tools responsibly; apply human-in-the-loop practices.

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