Social Support Agent I

📋 Description

• Provide support for Coinbase customers across Social Media and Email.
• Use all available resources to meet high standards and work efficiently.
• Be a trusted advisor, listen and empathize; ensure customer voices are heard.
• Take ownership and use critical thinking to resolve issues on first contact.
• Seek opportunities to add value through education, proactivity and clear expectations.
• Set a high bar for CS Analysts through performance and work ethic.

🎯 Requirements

• Minimum 2 years in customer support or financial services, crypto, tech.
• Motivated by Coinbase’s mission and delivering flawless global support.
• Shift and weekend work is required; travel to the office as needed.
• Experience with messaging, email and social media support.
• Bachelor's degree or equivalent.
• Excellent written and verbal communication across departments.