Related skills
marketing📋 Description
- Manage comments, DMs, and social interactions with brand voice.
- Triage/escalate customer issues to Support/Product and follow up.
- Proactively engage community to spark conversations and advocacy.
- Monitor sentiment across channels; identify trends and insights.
- Partner with Marketing and Product for consistent messaging.
🎯 Requirements
- 5+ years in social media, community management, or customer engagement (fintech/consumer tech)
- Strong written communication; adapt tone across audiences
- Experience handling high-volume inbound interactions; escalated conversations
- Synthesize qualitative feedback into actionable product/marketing insights
- Familiarity with social media management and listening tools
- Driven, proactive, builder mentality
🎁 Benefits
- Stock options and health benefits from Day 1
- 401(k) plan with company match
- Remote-friendly (US), flexible time off, opportunities for growth
- Inclusive, mission-driven culture with real impact
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