Related skills
communication crm customer support zendesk english📋 Description
- Monitor and respond to customer inquiries on social media (IG, X, FB).
- Ensure responses follow Tamara’s tone and guidelines.
- Handle complaints, escalate issues, and follow up.
- Identify and flag risks or PR concerns to stakeholders.
- Maintain SLAs, KPIs, and quality standards in interactions.
- Collaborate with internal teams to resolve issues (CS, Risk, Payments, Tech).
🎯 Requirements
- Experience in customer support or social media moderation.
- Strong written skills in Arabic and English.
- Ability to handle difficult customers with empathy.
- Familiar with social media platforms and engagement tools.
- Ability to multitask in a fast-paced environment.
- Basic understanding of fintech or BNPL is a plus.
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