Related skills
slack notion zendesk linear sprout social📋 Description
- Work with customers via tickets and social to resolve account, billing, and product issues
- Manage inquiries on X, LinkedIn, Reddit and stores, expanding to more platforms
- Monitor social channels for product feedback and issues
- Escalate and coordinate with internal teams for timely resolution
- Collaborate with Support to tell users' story across Replit
- Work cross-functionally with marketing and community teams to align messaging
🎯 Requirements
- 2+ years of social media support across X, LinkedIn, Reddit, Apple/Google Play
- Experience with Zendesk, Sprout Social; Stripe and Orb; and ticketing workflows
- Proven ability to work in fast-paced, high-volume support with metrics
- Strong written communication for public-facing social interactions
- Comfort operating with autonomy and ambiguity
- Maintain brand voice across all channels
🎁 Benefits
- Competitive Salary & Equity
- 401(k) with a 4% match
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
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