Engage users on social media to identify travel needs and resolve issues.
Monitor inbound conversations across channels and flag brand response opportunities.
Collaborate with Media Relations/PR to manage potential online crises.
Share engaging content, promotions, and updates to boost online presence.
Analyze feedback and sentiment to improve products and services.
Coordinate with call center, marketing, and PR for consistent messaging.

🎯 Requirements

Education: High School Diploma/GED
6+ months customer service experience; airline preferred
Proficient with Facebook, Twitter, Instagram, TikTok
Basic computer skills; 50 WPM typing
Excellent English communication (verbal and written)
Able to multi-task across several web apps

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