Social Media Support Process Specialist, Customer Success (Starlink)
Related skills
r sql python agile dashboards📋 Description
- Develop end-to-end social media customer support for Starlink.
- Define engagement rules, success metrics, playbooks, and escalation paths.
- Own Sprinklr as primary admin; manage listening and responding workflows.
- Build dashboards to track social metrics and performance.
- Collaborate with frontline operations to improve customer experience.
🎯 Requirements
- Bachelor’s degree OR 4+ years in customer ops, social media, production, or manufacturing.
- 2+ years in a leadership or program-management role in customer support.
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