Social Media Support Process Specialist, Customer Success (Starlink)

📋 Description

• Develop end-to-end social media support for Starlink feedback.
• Define rules, metrics, playbooks, and escalation paths.
• Admin Sprinklr: setup, security, reporting, automation.
• Build voice, workflows, and success metrics for social care.
• Lead community management on Discord and Reddit with Communications.
• Create social listening dashboards to elevate voice of customer.

🎯 Requirements

• Bachelor's degree or 4+ years in customer ops, social media, production, or manufacturing.
• 2+ years in customer support leadership or program management.
• Hands-on Sprinklr administration: setup, security, reporting, automation.
• Experience in data analytics with Python, SQL, or R.
• Strong cross-functional collaboration with Communications, Operations, and executives.
• Excellent verbal and written communication skills.

🎁 Benefits

• Medical, vision, and dental coverage.
• 401(k) retirement plan.
• Short and long-term disability insurance.
• Life insurance and paid parental leave.
• 3 weeks paid vacation and 10+ paid holidays per year.
• Shuttle transportation for commutes between Seattle area and Redmond.