Social Media Monitoring Specialist

📋 Description

• Providing excellent customer care for client businesses via social channels.
• Monitor client social profiles 2-3x daily.
• Use native dashboards/inboxes and third‑party tools to monitor activity.
• Follow SOPs and templates to resolve or escalate online questions.
• Use data and research to answer audience comments and DMs.
• 40 hours remote per week during EST; reliable internet.

🎯 Requirements

• Bachelor's degree preferred but not required.
• Pre-employment testing is required.
• Fluent in English (written and verbal); resume in English.
• At least 1 year of customer service experience.
• Solid understanding of the internet and social media.
• Strong writing and grammar; detail-oriented.

🎁 Benefits

• World-class training and ongoing career development.
• Merit-based promotions and internal growth opportunities.
• Fully equipped in-home office setup provided.
• Access to proprietary tools and internal systems.
• Annual FXFest trip for international team members.
• Commitment to giving back via FXBuilds program.