Social Media Monitoring Specialist

📋 Description

• Provide excellent customer care via computer and mobile for multiple clients.
• Monitor client social profiles 2–3x daily across major networks.
• Use native dashboards and third-party tools to track activity.
• Follow SOPs and templates to resolve or escalate inquiries.
• Use data and research to answer comments and direct messages.
• Collaborate with account managers to handle inquiries.

🎯 Requirements

• At least 1 year of experience in phone or online customer service.
• Fluent in English (written and verbal); resume in English.
• Solid understanding of the internet and social media.
• Strong writing and grammar; keen eye for detail.
• Ability to work in a high-concurrency environment and meet deadlines.
• Excellent communication; able to work independently and with a team.

🎁 Benefits

• Flexible schedule (start 8–10 am).
• 150% company match of personal charity donations.
• Generous paid time off.
• Employee wellness program.
• FXLearns library for growth.
• Humanitarian trips.