Social Media Manager, CX

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

ai linkedin youtube x hootsuite

๐Ÿ“‹ Description

  • Develop and execute a global social media strategy aligned with NiCE's AI-first CX narrative.
  • Manage the global social editorial calendar across LinkedIn, X, YouTube.
  • Promote research, reports, product launches, and thought leadership.
  • Partner with marketing to support product launches, analyst recognition, and NiCE World.
  • Drive executive and employee advocacy on social platforms with leadership.
  • Develop programs to involve employees, partners, and communities in social storytelling.

๐ŸŽฏ Requirements

  • 4+ years in social media management, preferably B2B tech or SaaS.
  • Proven track record growing engagement and reach for enterprise tech brands.
  • Strong LinkedIn B2B expertise and experience across major platforms.
  • Experience with Sprinklr, Brandwatch, Hootsuite, or similar analytics tools.
  • Strong editorial and storytelling skills.
  • Data-driven with experience analyzing performance metrics.
  • Experience collaborating with global marketing teams.

๐ŸŽ Benefits

  • Experience marketing AI, CX, or enterprise cloud tech.
  • Experience supporting major events, launches, or analyst campaigns.
  • Experience with social analytics/listening tools for audience insights.
  • Familiarity with influencer or advocacy programs.
  • Basic video editing or motion content skills.
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