Social Media Manager, CX

Added
1 day ago
Type
Full time
Salary
Salary not provided

Related skills

content marketing analytics linkedin youtube x

๐Ÿ“‹ Description

  • Develop and execute a global social strategy aligned with AI-first CX.
  • Manage the global social editorial calendar across LinkedIn, X, YouTube.
  • Promote research, product launches, and thought leadership on social channels.
  • Partner with marketing to support launches and major events like NiCE World.
  • Drive executive and employee advocacy on social platforms.
  • Collaborate with design, PR, and marketing for visuals and video content.

๐ŸŽฏ Requirements

  • 4+ years of experience in social media management, ideally in B2B technology or SaaS.
  • Proven track record growing engagement for enterprise tech brands.
  • Strong understanding of LinkedIn as a B2B channel and experience on major platforms.
  • Experience with social analytics tools such as Sprinklr, Brandwatch, or Hootsuite.
  • Strong editorial and storytelling skills with a data-driven mindset.
  • Experience working with global marketing teams.

๐ŸŽ Benefits

  • High-visibility role within the Global Brand & Content team.
  • Opportunity to shape the AI-first CX narrative.
  • Collaborative environment with product marketing, PR, and analysts.
  • Global presence and growth opportunities; equal opportunity employer.
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