Social Media, Customer Support Associate

📋 Description

• Resolve issues across social platforms (X, LinkedIn, Facebook, others).
• Resolve escalated social media issues, including product questions.
• Partner with internal teams (Comms, Incident Ops, Risk) as escalation point.
• Coordinate executive escalations from Stripe’s leaders with other teams.
• Identify operational gaps and drive continuous improvements for global scale.
• Be part of building a brand-new Stripe SDC team and culture.

🎯 Requirements

• Experience with social media support; resolve user issues on social channels.
• Customer support experience and external user-facing operations.
• User-first mindset; energized by solving difficult problems.
• Excellent written and verbal communication.
• Sprinklr proficiency is a plus.
• Willing to work weekend shifts; 9h daytime shifts (6am-10pm).