Social Media Associate, Specialized Support

📋 Description

• Be Lyft’s voice on social media and digital channels with sound judgement
• Proactively solve issues and build trust with passengers and drivers
• Triage problems and own resolution, escalating when needed
• Create a personalized, positive experience for the Lyft community
• Collaborate with Product and Marketing for a cohesive support voice
• Cover occasional after-hours on-call shifts

🎯 Requirements

• 1+ years in customer service or sales mandatory
• 1+ years in social media or communications preferred
• Captivating copywriting skills and attention to detail
• High emotional intelligence and people skills
• Startup hustle and tireless work ethic
• Willingness to work a range of hours and weekends

🎁 Benefits

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to save for your future
• PTO: discretionary for salaried staff; 15 days for hourly