SOC Support Specialist- Weekend Shift

📋 Description

• Entry-level role acting as intermediary between partners and the SOC team.
• Provide support via phone, email, and chat for incident reports and SIEM questions.
• Lead partner calls for high-severity incidents; document decisions and next steps.
• Collaborate with internal teams to clarify detection coverage and data gaps.
• Troubleshoot product issues and support related requests.
• Advocate for partner needs and provide feedback to internal teams.

🎯 Requirements

• Must be able to work Tuesday through Saturday.
• Passion for cybersecurity: identity compromise, phishing, IR, and endpoint security.
• Exceptional written and verbal communication skills.
• Calm, empathetic, and solution-focused under pressure.
• Interest in developing incident management skills (incident commander).
• Strong ability to prioritize and manage a dynamic ticket queue remotely.

🎁 Benefits

• 100% remote work environment.
• Generous paid time off policy (vacation, sick time, holidays).
• 12 weeks of paid parental leave.
• Medical, dental, and vision benefits plans.
• 401(k) with 5% employer contribution.
• Stock options for all full-time employees.