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zendesk incident response siem endpoint security phishing📋 Description
- Entry-level liaison between partners and the SOC team.
- Provide support via phone, email, and chat for incidents and SIEM questions.
- Lead high-severity incident calls; document decisions and next steps.
- Collaborate with Product Support, SOC, and other teams to clarify coverage.
- Troubleshoot product issues and support product-related requests.
- Advocate for partner needs and provide timely security responses.
🎯 Requirements
- Passion for cybersecurity (identity compromise, phishing, incident response, endpoints)
- Exceptional written and verbal communication
- Calm, empathetic, solution-focused under pressure
- Interest in incident management/incident commander skills
- Facilitate group discussions and capture timelines/decisions
- Self-sufficient in a remote setting; know when to escalate
🎁 Benefits
- 100% remote work environment
- Home office setup reimbursement (£398)
- Generous personal leave entitlements
- Digital monthly reimbursement (£92)
- Travel to the US 1-2 times/year for events
- Pension
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