SOC Support Specialist- Pacific Time Zone

📋 Description

• Provide support via phone, email, and chat for incident reports and SIEM questions.
• Explain SOC concepts, logs, and product behavior in clear terms.
• Lead partner calls for high-severity incidents; document decisions and next steps.
• Collaborate with Product Support and SOC to clarify detections and data gaps.
• Troubleshoot product issues and support other requests.
• Advocate for partner needs and provide feedback to internal teams.

🎯 Requirements

• Passion for cybersecurity: identity compromise, phishing, incident response.
• Exceptional written and verbal communication skills.
• Calm, empathetic, solution-focused under high-pressure security incidents.
• Interest in incident management/incident commander skills.
• Facilitate group discussions during high-pressure incidents; capture timelines and decisions.
• Prioritize and manage a dynamic ticket queue across incidents and investigations.

🎁 Benefits

• 100% remote work environment.
• Generous paid time off (vacation, sick, holidays).
• 12 weeks of paid parental leave.
• Comprehensive medical, dental, and vision benefits.
• 401(k) with 5% company match.
• Stock options for full-time employees.