SOC Support Specialist - Ireland

📋 Description

• Entry-level role between partners/customers and the SOC; strong CS/cybersecurity knowledge.
• Provide exceptional customer support for incident reports, escalations, and SIEM questions.
• Break down SOC concepts, log data, and product behavior into actionable guidance.
• Lead calls with partners for high-severity incidents; document decisions and next steps.
• Collaborate with Product Support, SOC, and other teams to relay updates to partners.
• Troubleshoot product issues and support other product-related requests as needed.

🎯 Requirements

• Passion for cybersecurity: identity compromise, phishing, incident response, and endpoints.
• Exceptional written and verbal communication skills.
• Calm, empathetic, and solution-focused under active security incidents.
• Interest in incident management: owning information flow, setting priorities, driving to resolution.
• Facilitate group discussions under pressure; capture timelines, decisions, and actions.
• Prioritize and manage a dynamic ticket queue; balance urgent work with follow-ups.

🎁 Benefits

• 100% remote work environment
• New starter home office set-up allowance (€480)
• Generous personal leave entitlements
• Digital monthly reimbursement (€111)
• Travel to US 1-2 times/year for events
• Pension