SOC Support Specialist - Eastern Time Zone

📋 Description

• Entry-level liaison between partners/customers and the SOC team.
• Deliver customer service via phone, email, and chat for incidents and SIEM questions.
• Lead high-severity incident calls; document decisions and next steps.
• Collaborate with Product Support, SOC, and teams to clarify detection and behavior.
• Troubleshoot product issues and handle other product-related requests.
• Advocate for partners; provide timely responses to security concerns.

🎯 Requirements

• Strong cybersecurity interest: identity compromise, phishing, incident response, and endpoint security.
• Exceptional written and verbal communication.
• Calm, empathetic, solution-focused under pressure.
• Interest in incident management/incident commander skills.
• Facilitate group discussions during high-pressure situations and capture timelines.
• Prioritize and manage a dynamic ticket queue; balance urgent incidents and follow-ups.

🎁 Benefits

• 100% remote work environment
• Generous paid time off (vacation, sick time, holidays)
• 12 weeks of paid parental leave
• Comprehensive medical, dental, and vision benefits
• 401(k) with a 5% contribution
• One-time $500 home office stipend