SOC Support Specialist- Central Time Zone

📋 Description

• Act as intermediary between partners and the SOC team.
• Provide support via phone, email, and chat for incident reports and SIEM queries.
• Lead partner calls for high-severity incidents; document decisions.
• Collaborate with internal teams to clarify detection coverage and relay updates.
• Troubleshoot product issues and support related requests.
• Address partner security concerns with timely, informative responses.

🎯 Requirements

• Passion for cybersecurity, esp. identity compromise, phishing, and incident response.
• Exceptional written and verbal communication skills.
• Calm, empathetic, and solution-focused under pressure.
• Interest in incident management and incident commander skills.
• Facilitate group discussions and capture timelines, decisions, and action items.
• Strong ability to prioritize and manage a dynamic ticket queue.

🎁 Benefits

• 100% remote work environment.
• Generous paid time off (vacation, sick, holidays).
• 12 weeks of paid parental leave.
• Medical, dental, and vision benefits plans.
• 401(k) with a 5% contribution.
• Stock options for all full-time employees.