Prestige Customer Success Manager

📋 Description

• Manage a book of enterprise customers spending ~$100k+ yearly
• Exceed monthly, quarterly, and annual gift spend targets
• Build long-term relationships with multiple stakeholders at each account
• Lead onboarding/activation for expansions
• Conduct cadence calls to ensure value and share best practices
• Drive upsells and centralize decisions for high-spend logos

🎯 Requirements

• Bachelor’s degree in a relevant field or equivalent
• 6+ years in a customer-facing SaaS/tech role
• CSM/Account Manager with a book of business (Fortune 500 focus)
• Experience with senior stakeholders at Large Enterprise
• Passionate about delivering a world-class customer experience
• Detail-oriented, organized, and time-efficient

🎁 Benefits

• Base salary $100,000–$120,000 plus variable
• Remote US role with East Coast preference
• Health, vision, and dental coverage
• Generous 401k match
• Flexible PTO and paid family leave
• Snappy Summer Fridays and employee gifts