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documentation compliance onboarding twilio apis📋 Description
- Manage end-to-end SMS onboarding workflows (Twilio setup, number provisioning)
- Prioritize and track onboarding requests with launch readiness visibility
- Review opt-in flows and messaging configs for SMS compliance
- Provide first-line operational support for SMS issues and escalations
- Maintain onboarding docs and improve internal workflows
- Collaborate with CX and Support to ensure a smooth customer experience
🎯 Requirements
- Experience onboarding or supporting customers in technical or operational roles
- Familiarity with Twilio or similar SMS platforms
- Comfort with structured processes while handling multiple requests
- Basic understanding of APIs and webhooks
- Strong written communication and documentation skills
- Nice to have: 10DLC, toll-free, or short code compliance concepts
🎁 Benefits
- 100% medical, dental, vision, and mental health coverage
- 16 weeks paid parental leave
- Unlimited PTO
- Remote work and wellness stipends
- Professional development budget
- Inclusive team culture and bias-aware hiring
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