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kpi growth data analysis customer success retention📋 Description
- Retain and expand recurring revenue from existing customers.
- Manage customer KPIs: finance, sales performance, strategies.
- Promote initiatives to increase sales (digital campaigns, incentives).
- Propose process improvements aligned with customer needs.
- Mediates conflicts with win-win solutions.
- Extract and analyze data into actionable insights.
🎯 Requirements
- Bachelor’s degree completed.
- Advanced level of English.
- Proactive, organized, agile, independent; able to handle pressure and change.
- Strong communication skills.
- Resilience.
- Excellent interpersonal skills.
- Experience in customer retention and Customer Success.
🎁 Benefits
- WELLHUB: Free Gold gym membership for you and up to 3 family members.
- HEALTHCARE: Health and life insurance.
- FLEXIBLE WORK: Hybrid/remote; home-office reimbursement; monthly work allowance.
- FLEXIBLE SCHEDULE: Time-zone aligned scheduling.
- PAID TIME OFF: 25+ days off per year, extra per tenure.
- PAID PARENTAL LEAVE: 100% paid parental leave.
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