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crm customer success salesforce saas renewals📋 Description
- Own SMB lifecycle: onboarding, adoption, health, renewals, growth.
- Build trusted relationships with Heads of Pricing and Analysts.
- Drive revenue via account plans and expansion opportunities.
- Mitigate churn risks; address signals early to protect book.
- Manage technical communications during crawling issues.
- Demonstrate value with regular ROI-focused business reviews.
🎯 Requirements
- 2+ years in CS or Account Mgmt in SaaS/data analytics.
- Proven portfolio management with retention and growth.
- Commercial mindset: renewals, forecasts, negotiations.
- Understand ecommerce use of pricing data to compete.
- Curious about data crawling, delivery, integrations.
- German language is a must; Salesforce familiarity a plus.
🎁 Benefits
- Hybrid work model: 3 days in office, 2 at home.
- Modern Prague office with snacks and lunches.
- Equity in the company.
- Career growth and coaching programs.
- Regular team-building events and birthday celebrations.
- MacBook Pro, dual monitors provided.
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