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account management customer success renewal expansion boces📋 Description
- Own the post-sales journey for SMB district accounts.
- Collaborate with support, product, engineering, and finance.
- Drive value and annual renewal success for customers.
- Lead data-driven consultative meetings with district stakeholders.
- Develop growth strategies and identify expansion risks.
- Willing to travel up to 30% in the Northeast for meetings.
🎯 Requirements
- Proven experience managing full customer lifecycle from onboarding through renewal and expansion.
- At least 3 years in quota-carrying, customer-facing role.
- Experience managing NY accounts and working with the BOCES.
- Background in educational technology or Northeast-focused education experience.
- Adaptable and able to thrive in a dynamic environment.
🎁 Benefits
- Medical, dental, orthodontics, and vision coverage.
- 401k match.
- Flexible paid time off.
- Monthly technology stipend.
- Home office setup stipend.
- Professional development stipend.
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