Related skills
data analysis customer success onboarding cross-functional collaboration leadership📋 Description
- Lead the SMB Customer Success strategy in Brazil, shaping engagement and retention.
- Build and scale the SMB Success team; partner with Sales, Product, Marketing, Tech.
- Define KPIs and oversee end-to-end customer journey from onboarding to renewal.
- Develop and execute engagement plans to drive platform adoption.
- Monitor engagement metrics and drive initiatives to boost usage and reduce churn.
- Deliver onboarding programs; provide continuous service improvements.
🎯 Requirements
- Advanced/Fluent English required.
- Proven leadership in Customer Success; focus on engagement and retention.
- Strong team management and coaching experience.
- Deep knowledge of CS metrics and tools; experience with platforms.
- Excellent communication and stakeholder influence across levels.
- Analytical, data-driven; translate insights into strategic actions.
🎁 Benefits
- Flexible hybrid/remote work options with home office stipend.
- Wellhub: Free Gold+ membership with onsite gyms and digital programs.
- Wellz: emotional wellbeing program with therapy sessions.
- Healthcare, dental, and life insurance.
- Flexible schedule; paid time off and parental leave.
- Career growth opportunities and internal mobility.
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