Technical Product Manager - BugSnag

At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.

Technical Product Manager - BugSnag

• Engage in the vision and strategy of a high-velocity business monitors billions of events across thousands of apps used by millions of end users
• Innovate with a talented and passionate cross-functional team spanning across engineering, design, marketing, and sales

Product intro:We believe developers should have full visibility into the experiences end users have with their applications.  So, we build developer visibility tools that provide development teams with all the insights they need into their end users’ experiences with an app.  This ensures that developers can find and fix issues as swiftly as possible and provide first class experiences to their customers. 

SmartBear’s BugSnag product is a market leading error and performance monitoring solution which helps development teams understand the general health of their applications through the eyes of users. It identifies issues such as application crashes and errors and then routes the issues (with context) to the developers to triage and fix.

Our observability offering is continuing to expand in scope and capability and we are looking for a talented technical product manager to help drive these efforts.  We have an amazing customer base and you will get to work with the best in the business at companies like Netflix, Amazon, Pinterest, and Tinder.

Go to our product page if you want to know more https://www.bugsnag.com/

You can even have a free trial to check it out 😊

About the role:As a Technical Product Manager you will be responsible for translating customer needs into technical requirements.  You will have the opportunity to shape the direction of the product through turning our product vision and strategy into realized product capabilities. You will be working with UX, Engineering, and Architecture team members on a daily basis to ensure that product capabilities meet the needs of our developer user base.

• Understand users and their job to be done: You will conduct in-depth market research and lean experiments to understand your customers, the problems they are trying to solve, and the outcomes they expect.
• Maintain and communicate product vision and strategy: You will prioritize customer needs within the defined product strategy by working closely with key stakeholders in product management, marketing, and sales.
• Influence Product roadmap: You will translate customer needs into product capabilities through backlog grooming, rigorous prioritization, and collaboration with leaders in engineering and UX.
• Define well-articulated user stories: You will break down complex features and capabilities into bite-sized deliverables with well written user stories, acceptance criteria and occasional mock-ups that the engineering team can work with.
• Bring product to market: You will work closely with Product Marketing Managers and Sales Leaders to articulate feature value and translate it into market-worthy stories.
• Measure successes and failures: You will define success criteria and measure everything you do - metrics are key!
• Keep a close eye on business goals: You will work with Product leadership to ensure that we hit key revenue and profit goals on a quarterly basis.

 We are looking for you if you have:

• Development experience with 1-3 yrs focused on mobile or web applications and platforms
• Outstanding organizational abilities as well as written and verbal communication skills
• The ability to think logically, critically, and constructively about complex problems and communicate solutions to both technical and non-technical audiences
• A laser-like focus on creating value for customers and removing friction for engineering teams
• Market experience within the Observability / APM space is a big plus.

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

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