Skills Strategy Manager (Customer Success)

Added
9 days ago
Type
Full time
Salary
Salary not provided

Related skills

customer success program management saas ai data-driven

๐Ÿ“‹ Description

  • Own end-to-end enterprise deployments, ensure adoption and measurable impact.
  • Co-create custom assessments and translate skills data into executive-ready insights.
  • Balance hands-on program delivery with strategic advisory as AI scales.
  • Collaborate cross-functionally with Sales, Product, Integrations, Support, and Marketing.
  • Own deployment lifecycle: implementation, launch, adoption, renewal support.
  • Advise enterprise executives on AI-enabled workforce transformation and talent strategy.

๐ŸŽฏ Requirements

  • 6+ years in enterprise SaaS; program leadership or strategic roles.
  • Led complex enterprise deployments; drove adoption and cross-functional execution.
  • Proven project management skills; coordinating cross-functional teams.
  • Experience in Strategic Customer Success or Account Management.
  • Strong data-driven communication; ability to influence executives.
  • Comfort operating in an AI-first environment and using AI tools.

๐ŸŽ Benefits

  • AI-first culture; AI fluency expected in daily work.
  • Opportunity to work with global, enterprise clients.
  • Cross-functional collaboration across Sales, Product, and Marketing.
  • Inclusive and respectful environment with equal opportunity.
  • Opportunity to influence product roadmap through customer feedback.
  • Learn, grow, and experiment with AI tools.
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