Related skills
aws customer service zendesk servicenow escalation📋 Description
- Join the Customer Support team as Tier 1 on ServiceNow and Zendesk.
- Learn light AWS concepts to troubleshoot customer issues.
- Document, triage, and route issues; ensure accurate tickets.
- Escalate to Tier 2 with required details per SOP.
- Shadow live workflows and support operations.
🎯 Requirements
- Experience with ServiceNow or Zendesk.
- Basic AWS concepts for troubleshooting.
- Strong written and verbal communication.
- Ability to document and triage tickets.
- Familiar with ticketing workflows and escalation.
- Ability to learn quickly in a training program.
🎁 Benefits
- Medical, dental, and vision insurance.
- Parental leave and life/disability coverage.
- 401(k) with employer matching.
- Performance bonus potential.
- Mentorship and professional development.
- Equal employment opportunity.
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