Manager of Account Management

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📝 Overview

The Manager, Account Management will lead a team of 3–4 Account Managers in our SMB segment while also contributing as an individual contributor. This player-coach role is responsible for driving execution in line with Sitemate’s playbooks, frameworks, and values, while developing and supporting team members to achieve their potential. Acting as a cultural leader who leads by example, you’ll collaborate closely with other managers, directors, and the GM to deliver strong results across the Oceania region.

Employment:

• Full-time

• Based: Sydney, Australia

  • OTE Remuneration: $200,000

  • Base Salary: $140,000

  • Commission: $60,000

🔧 Day-to-Day

• Work closely with SMB Account Managers to coach, review pipeline, and support development.

• Run weekly team meetings & call review sessions to to review performance, align on goals, and reinforce playbooks and frameworks.

• Run demos, and close deals to contribute to individual sales targets.

• Provide real-time deal support to reps, including joining customer calls and helping with negotiation.

• Partner with directors and the GM to align on strategy, report on progress, and contribute to broader Oceania sales performance.

• Support hiring, onboarding, and ramping of new SMB team members when needed.

⚡ Challenges

• Balancing personal sales contribution with coaching and leadership responsibilities.

• Driving consistent execution of playbooks and frameworks across the team.

• Maintaining motivation, culture, and accountability in a high-pressure environment.

• Collaborating with peers and leadership to align SMB results with Oceania-wide goals.

✅ Who This Role is For

• Enjoys the player-coach dynamic. Thrives on contributing individually while developing others.

• Thrives in a fast-paced environment, with the ability to prioritise high-impact work, manage a high volume of accounts and opportunities and set clear customer & team expectations.

• Skilled at balancing a high workload with consistently high standards.

• Motivated by building culture and setting the tone for team performance.

• Comfortable collaborating across functions and influencing outcomes beyond their immediate team.

🚫 Who This Role is Not For

• Hands-off managers. This role requires actively joining AM calls and being present in the sales process.

• Leaders who prefer strategy over execution. Success here at Sitemate depends on rolling up your sleeves and leading from the front.

• People who struggle with high volume or prioritisation. The SMB segment moves quickly and requires the ability to identify and focus on the highest-impact work.

• Those who find it difficult to juggle competing demands or make trade-offs in a fast-paced environment..