📝 Overview

The SMB Account Manager will manage a portfolio of ~200 SMB customers, proactively hunting for upsell and cross-sell opportunities while ensuring strong renewal outcomes. This person will run structured account reviews, spot workflow gaps, and position additional products or plan/user upgrades that deepen customer value. Success requires strong time and calendar management to balance a high-volume book of business while maintaining enough depth to uncover meaningful commercial plays. Working closely with CSMs, AEs and Product, the AM will use Sitemate’s AM frameworks and playbooks to drive adoption and revenue growth.

Employment:

Salary:
- OTE Remuneration: AU$140,000-AU$160,000 (incl. Super)
- Base Salary: AU$98,000-AU$112,000 (incl. Super)
- Commission: AU$42,000-AU$48,000

Why should I consider joining Sitemate?

Check out Sitemate’s team at the offsite: Sitemate Offsite 2022, Sitemate Offsite 2023, Sitemate Offsite 2024
You can see what people really think about working at Sitemate here: Working at Sitemate
2024 Podcast: CEO Hartley Pike on his personal journey, scaling Sitemate, diversity and culture at sitemate
2023 Podcast: Listen to CMO Lance Hodgson’s tips on how to supercharge your career
2022 Podcast: Listen to CEO Hartley Pike speak about the company’s founding and broader Go To Market strategy
2022 Podcast: Listen to CTO Tim Bray speak about building high quality features that solve customer problems at Sitemate
We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible. 55% of our team identify as coming from underrepresented ethnic backgrounds. 43% identify as female. Our team ranges in age from 22 to 51 years old.
We're proud to have a global team with team members from Australia, Kenya, Brazil, France, Chile, United Kingdom, Ireland, Spain, Portugal, Vietnam, the Philippines, Kazakhstan, USA, Canada, Indonesia, Venezuela, Sri Lanka, and Uruguay.
Our Sydney office in Haymarket has fantastic on-site facilities including a rooftop garden, wellness centre, showers and cycle storage. The transport connections are excellent. Every Monday, the team enjoys a catered lunch together from one of the many nearby options.
You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration.
You will get a laptop and a budget to set up your home office.
You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.
You will get additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption, as well as support and leave for the tragic circumstances of stillbirth or miscarriage.
You will have 20 days PTO, as well as paid compassionate & bereavement leave, sick & carer’s leave, and the ability to work from anywhere for a few weeks per year.
You will get equity options and ownership in Sitemate on a standard vesting schedule. See here for a general overview of how this works.
Sitemate has grown from 5 employees in 2018 to 150+, and we’re moving into the next stage of growth! We have a product that customers are strongly engaged with, and every month we get 1000s of new leads in our core/target regions with 0 cold calling and limited marketing spend (made possible by strong word-of-mouth and organic marketing efforts).
Sitemate’s founders have diverse backgrounds - one coming from engineering on major infrastructure projects; the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design.
Sitemate graduated from Australia’s #1 Technology Company Accelerator - Startmate.
Sitemate has strong financial backing from Blackbird (Australia and NZ’s #1 Vc), Shearwater Growth Capital & Marbruck Investments.
See info on our latest raise here.

What is the working environment like at Sitemate?

We are very transparent - monthly allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world.
We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry.
We use best in class systems that are seamlessly integrated to deliver our team the right information at the right time, allowing them to get their work done efficiently and to a very high standard.
You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success.
You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand - no worries. If you want to block off an hour to pick up the kids from school - no worries. No one will be monitoring your time.
We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged!
Great teams build better ways to work - see how at Sitemate Careers

What does Sitemate do, exactly?

Sitemate builds best in class software products for the built world.
Industrial companies operating in the built world are facing a number of mission critical challenges - changes in work behaviour due to covid-19, Generation Z starting to enter the workforce as mobile first users of software, and the drastic shift away from traditional mining to renewable energy projects such as wind farms and solar farms.
Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.

See some of our user reviews for Dashpivot here:

🔧 Day-to-Day

Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases.
Prospect within a ~200-account book by booking discovery conversations and identifying upsell / cross-sell opportunities.
Manage renewal cycles end-to-end, including pricing, negotiation, and contracting.
Partner closely with CSMs to stay across customer context, risks and timing to align commercial plays with customer readiness.
Prioritise accounts and organise your calendar to balance long-term expansion plays with short-term commercial activities.
Maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities.
Collaborate with, SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption.

⚡ Challenges

Balancing a relatively high-volume portfolio (200 accounts) in a fact paced SMB velocity environment while maintaining enough depth to spot and advance meaningful expansion opportunities.
"Hunting" and prioritising within 200 accounts to book in account review meetings to search for opportunities Timing commercial conversations appropriately, ensuring opportunities are pursued when customers are genuinely ready.
Navigating stakeholders within construction and engineering clients, where decision cycles can be long, informal, or influenced by non-technical factors.
Driving commercial outcomes in accounts where budget constraints, legacy tools, or competing priorities can slow momentum or stall deals.

✅ Who This Role is For

Someone who thrives in a fast paced environment and loves uncovering, shaping, and delivering customer value.
A proactive operator who’s comfortable running multiple deal cycles at once across 200 accounts and knows how to create momentum with busy operational stakeholders.
Someone who collaborates well with CSMs and cross-functional teams, but ultimately enjoys owning a revenue number and being accountable for results.

🚫 Who This Role is Not For

Someone who prefers a steady, account-management-style role focused on long-term relationship building rather than fast-moving new business sales.
Someone who sees “commercial” as purely transactional and isn’t motivated by understanding customer value drivers to position meaningful, outcomes-led upsell opportunities.
Anyone who relies heavily on high-intent leads and isn’t comfortable driving proactive outreach, structured follow-up, or creating momentum with lower-intent prospects.

PLEASE Note:

Due to our annual shutdown from the 25th of Dec 2025 to the 5th of Jan 2026, responses might be delayed. This role has an expected start date of late January/February 2026
We do not use recruitment partners or services, so please save your time and don't reach out

Account Manager, SMB