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Related skills

windows vpn firewalls citrix exchange

📋 Description

  • Triage client issues and create service tickets
  • Troubleshoot and resolve technical problems promptly
  • Meet SLA targets and prioritize tasks
  • Use RMM to manage client environments remotely
  • Document activities in the ticketing system
  • Escalate unresolved tickets per guidelines

🎯 Requirements

  • 1 year IT support experience
  • Associate or bachelor’s in information systems or equivalent
  • Strong troubleshooting and problem-solving skills
  • Familiarity with Office 365/Exchange, VPN, Citrix
  • Basic WAN/LAN networking concepts
  • Customer-facing on-site support experience a plus
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