Related skills
networking sql mysql ci/cd git📋 Description
- Provide tier two support to production apps and identify issues.
- Own reported customer issues and drive them to resolution.
- Collaborate with product and engineering teams to fix bugs.
- Monitor performance metrics across production systems and identify root causes.
- Manage the team ticket queue and resolve issues in a timely manner.
- Develop and maintain accurate technical and operations documentation.
🎯 Requirements
- Minimum of 1 year of experience supporting software applications.
- BSc degree in Information Technology, Computer Science or a relevant field.
- Experience in a support or other service-oriented customer-facing role.
- On-call experience; ability to handle complex situations and communicate clearly.
- Basic understanding of OOP concepts and other programming concepts.
- In-depth knowledge of SQL databases, particularly MySQL.
🎁 Benefits
- Mentored for 6 months
- Work on real-life projects
- Paid internship
- Join the Moniepoint Women in Tech Internship Programme
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