Own day-to-day site operations for rental activities.
Lead rental workflows: launches, returns, swaps, repossessions.
Monitor site metrics: utilization, launch performance, CSAT.
Resolve staffing, workflow, and customer issues in real time.
Escalation point for employees and customers; resolve complex issues.
Deliver a high-quality customer experience across phone, text, email, and in-person.

🎯 Requirements

1+ years in rental car industry.
3+ years in ops, site management, office management, or CS leadership.
Experience leading teams in fast-paced, customer-facing environments.
Strong organizational, communication, and problem-solving skills.
Comfortable using data and reporting tools (Google Sheets).
Ability to prioritize, adapt, and lead calmly under pressure.
Flexible to work varied schedules; travel as needed.

🎁 Benefits

PTO days
401k
Medical, dental, and vision plans
Team lunches onsite

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