Position Overview:
ShyftLabs is seeking a VDI Engineer in its primarily Citrix and Nutanix/VMware environment within our Infrastructure and Engineering department. The person in this position should be able to drive the execution of multiple technology solutions, business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans. Solves the most complex tasks across system/business functions. Influences across the organization and across the Enterprise.
ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation.
 Job Responsibilities: Manage Citrix environments, PVS and MCS, and DaaSProactively working on solutions and optimizationIdentifying inefficiencies, gaps, and issues and working towards resolutionSupport the VDI environment end-to-endHelp manage business applicationsWorking on incidents and requests from service desk ticketsSupport off-hour upgrades and installationsBuild and maintain detailed system documentation and KB articles to the solution center supportAble to work on On-Call & shift rotations wrt responding to the alertsAVD is value addedProfile resets, performance monitoring, and providing solutions to level 1 and 2 issuesUpdate management, Profiling solutions, and handling workloads Basic Qualifications: 5+ years overall IT experience4+ years managing a Citrix virtual desktop environment, VDI solutionsLarge enterprise experience in various virtualization technologies like PaaS, DaaS, and IaaSExperience in DaaS, On-Prem Infra management for Citrix virtual apps and desktopsExperience with Citrix ADC/NetScalerExperience with Citrix Workspace and StorefrontExperience with Citrix MCS and PVSExperience with virtual machine management and UPM, and FSLogixKnowledge of Windows 2016/2019/2022 serverEnterprise-level Active Directory and Group Policy design and implementationsExtensive knowledge of network technologies at each layer of the OSI Model, and related toolsAbility to write scripts to improve performance, resolve issues, and automate processes via PowerShell or similar.Excellent analytical and problem-solving skills are essential.Experience with Jira, Confluence, Service Now, and strict Change Management processes Additional Information We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.