Please mention that you found this job on empllo.com. Thanks & good luck!
Tired of Manually Applying to Jobs?
Let JobCopilot do it for you!
Set your preferences and let your AI copilot handle the job search while you sleep.
- Applies for jobs that actually match your skills
- Tailors your resume and cover letter automatically
- Works 24/7—so you don't have to
Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
The Shift4 Technical Support Centre is responsible for monitoring our payments processing systems, to ensure our company mission of uptime all the time is achieved. We also deliver 24/7/365 technical support to all our customers – to do this, we operate using a day, day, off, off, night, night, rest, rest shift pattern and an on-call (emergency) roster.
Responsibilities:
• Monitor our systems, to ensure that our payments platform always remains stable and operational.• Troubleshoot any issues to understand the root cause and identify solutions.• Escalate any internal system faults to the Level 2 support or Shift4 system owners.• Work with our clients to resolve any problems on customers’ side.• Accurately log and update all activities and actions within the company CRM (Client Relationship Management) system.• Assist our customers via email, chat, or call, with any reported technical difficulties with their payments processing activities.• Conduct a full handover at the end of each shift to make sure operational continuity is maintained.
Requirements:
• Have a basic understanding of technology or have the desire to learn.• Be able to analyse data to identify trends or spot issues.• Having previous customer handling experience will be considered as an asset.• Have good interpersonal skills for building relationships with colleagues at all levels.• Take ownership and responsibility for all required duties.• Display calmness under pressure and can react quickly and efficiently.• Be flexible and able to work with minimal supervision.• Familiarity with Kibana will be considered advantageous.• Possess excellent written & oral English.• Be computer literate; experience in Ms Excel will be considered as an asset.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
The Shift4 Technical Support Centre is responsible for monitoring our payments processing systems, to ensure our company mission of uptime all the time is achieved. We also deliver 24/7/365 technical support to all our customers – to do this, we operate using a day, day, off, off, night, night, rest, rest shift pattern and an on-call (emergency) roster.
Responsibilities:
• Monitor our systems, to ensure that our payments platform always remains stable and operational.• Troubleshoot any issues to understand the root cause and identify solutions.• Escalate any internal system faults to the Level 2 support or Shift4 system owners.• Work with our clients to resolve any problems on customers’ side.• Accurately log and update all activities and actions within the company CRM (Client Relationship Management) system.• Assist our customers via email, chat, or call, with any reported technical difficulties with their payments processing activities.• Conduct a full handover at the end of each shift to make sure operational continuity is maintained.
Requirements:
• Have a basic understanding of technology or have the desire to learn.• Be able to analyse data to identify trends or spot issues.• Having previous customer handling experience will be considered as an asset.• Have good interpersonal skills for building relationships with colleagues at all levels.• Take ownership and responsibility for all required duties.• Display calmness under pressure and can react quickly and efficiently.• Be flexible and able to work with minimal supervision.• Familiarity with Kibana will be considered advantageous.• Possess excellent written & oral English.• Be computer literate; experience in Ms Excel will be considered as an asset.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to On site Product Jobs. Just set your preferences and Job Copilot will do the rest—finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!