Build rapport with merchants to understand POS needs and SkyTab configurations.
Independently manage onboarding lifecycle: data gathering, configuration, and scheduling.
Program merchant menus and configure online ordering.
Train merchants on Shift4 products and services.
Provide white-glove service, ensuring merchant satisfaction during onboarding.
Communicate clearly across email, phone, tickets, and chat.

🎯 Requirements

High school diploma or equivalent required.
Deep understanding of hardware platforms, configuration methods, deployment, and logistics.
Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.
Excellent written, oral, and listening communication skills.
Strong attention to detail with the ability to self-manage and think critically.
Customer-focused mindset with a commitment to white-glove service.

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